Posted by Allyson Miller on July 31, 2017

You're the worst: Hilarious Company Responses to Negative Reviews


Who would have thought it. 

A fast-food establishment with a mascot of a girl with freckles and red hair gave us with the sauciest tweets I've seen in the history of Twitter.

And it all started when a customer retweeted at a Wendy's ad, promoting  their "fresh never frozen beef." 


Naturally, Wendy's quickly responded correcting the customer and pointing out that that since their founding in 1969, they've never used frozen beef. 

Wendy's handled it right. But, the customer didn't believe them, writing back how they got their meat delivered to them if it's not frozen. 

And that's where it all went to...well, a rather funny place. 


The Twitterverse lost it's tweeting mind. 

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And since then, Wendy's has been on a rampage with hilarious retweets to people's absurd reviews. Even going as far as to give a guy free chicken nuggets for a year after his tweet was retweeted 18 million times. 

Wendy's is playing a very smart game. And they are doing it all for barely any money spent on advertising—it's all word of mouth. 

So how do you mark a win in the review category? Well, maybe some of these hilarious responses from these owners might give you creative ideas. 

1. "in the train wreck you called a date..."

I actually had a hard time picking which review I was going to pull from this establishment—all of them had a layer of sarcasm that I found hysterical.

This one is the current winner: 

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2. "made of really old spices?" 

Sometimes it's not other customers that leave bad reviews on your company, but other companies. Take the exchange between Old Spice and Taco Bell for instance. 

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3. "If I'm herring you right..."

Whale, I'd find it a bit fishy and cod if you didn't pick up on this particular exchange between a company and a customer. 

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3. "were missing apostrophes in 'what's on'..."

This grammar-winning guest does a writer proud after he noticed that on Grand West's signs, they were missing apostrophes. Grand West responds with a funny "FOUND" poster that explains the apostrophe just needed a break and some R&R. 

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4. "Do you know how much a lemon cost?" 

Because I was raised around concessions, food trailers, and carnivals...I unashamedly do know how much lemons cost. But, apparently this Trip Advisor reviewer did not and was pretty upset about being charged £2 for hot water and a lemon.  

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Reviews are coming. 

Do you feel like you could compete with some of these review responses?